Refund and Cancellation Policy

Last Updated: March 16, 2026
At GaadiBuk, we strive to provide a transparent platform for vehicle listings and lead generation. Since our service involves providing access to transport information, vehicle counter contacts, and digital visibility, our policy is as follows:

1. Nature of Service (Enquiry & Information Only)

  • No Booking Agency: GaadiBuk is strictly an information and lead-sharing portal. We act as an intermediary providing counter contact numbers and transport enquiry services.
  • No Direct Booking: We DO NOT take direct bookings, reserve seats, or collect travel fares from passengers for their journeys.
  • Service Consumption: When a Customer uses our platform (including website Forms, WhatsApp links, or direct calls) to get operator or counter details, or when a Transporter pays for visibility, the service is considered “Consumed” immediately.

2. Cancellation & Expiry Policy

  • No Active Cancellation Required: There is no cancellation process for Paid Listings or Memberships on GaadiBuk. Once a plan is activated, it cannot be cancelled mid-term.
  • Automatic Expiry: Your membership or promotion package will Automatically Expire once its validity period is over. Any subsequent recharge or renewal is completely optional and at your discretion; no automatic deductions will occur.
  • For Enquiries and Transporter Leads: Once a query is processed or contact information is revealed, it cannot be cancelled.

3. Refund Policy (Terms & Conditions)

We offer refunds only under the following specific technical conditions:

  • Technical Error: If money was deducted for a premium service or membership but it was not activated due to a technical glitch on our website.
  • Double Payment: If you accidentally paid twice for the exact same package or service.
  • Non-Activation: If a paid promotion or membership is not activated within 2 business days of verified payment.

4. Non-Refundable Scenarios & Zero Liability Clauses (Bus & Lead Specific)

  • Seat Reservation & WhatsApp/Form Enquiries: If a passenger uses our website’s Forms, WhatsApp integration, or direct numbers to connect with a bus operator/counter, and they mutually agree to reserve a seat, GaadiBuk holds ZERO responsibility.
  • Passenger No-Show or Deal Failure: If a passenger fails to show up for the journey, or if the operator cancels the trip after mutual discussion, GaadiBuk is not liable for any financial or operational loss. We do not guarantee the final deal or the behavior of either party.
  • No Ticket Fare Refunds: Since GaadiBuk does not charge or take any money for bus tickets or seat bookings from passengers, we DO NOT entertain any requests for travel fare refunds or trip cancellation claims. All financial dealings regarding travel are strictly between the operator and the passenger.
  • Change of Mind: No refunds are issued to premium directory members or transporters if they decide they no longer wish to promote their vehicle after the service is active.
  • Verified Numbers: If the counter or operator number provided on our site is correct and reachable, no dispute regarding the outcome of the call will be entertained.
  • Applicability for All Vehicles (Truck, Car, Pickup): “The Zero Liability and Non-Refundable clauses mentioned above apply equally to all vehicle categories listed on our platform, including but not limited to Trucks, Cars, and Pickups. Whether a customer contacts an operator for passenger transport or goods logistics, GaadiBuk acts only as an information provider and is not liable for the final deal, service quality, or financial disputes between the parties.”

5. How to Request a Refund (For Technical Errors Only)

If your premium listing or transaction falls under a verified technical error, please contact us within 24 hours:

  • Email: [email protected]
  • Required Info: Transaction ID, Date of Payment, Registered Mobile Number, and a Screenshot of the error.

6. Refund Processing

  • Approved technical refunds will be processed within 5-7 business days.
  • The amount will be credited back to the original source of payment (UPI, Credit Card, or associated digital wallet).

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Need help?

Contact us at [email protected] for questions related to refunds and returns.