Service Delivery & Transport Policy

​Last Updated: February 5, 2026

​At Gaadibuk, we provide a digital platform that connects customers with Transporters (for goods) and Vehicle Providers (for passengers). It is important to understand how “Delivery” and “Responsibility” work on our platform.

​1. Nature of Service

​Gaadibuk is NOT a courier company, transport agency, or logistics provider. We are an intermediary platform that facilitates the “matching” of a Service Seeker (Customer) with a Service Provider (Transporter/Driver).

​2. Delivery of Goods (Trucks/Logistics)

  • ​Responsibility: The safety, loading, unloading, and timely delivery of goods are the sole responsibility of the Transporter assigned to your lead.
  • ​Transit Risk: Gaadibuk is not liable for any damages, leakage, theft, or loss of goods during transit. Customers are strongly advised to verify the Transporter’s documents and opt for transit insurance independently.
  • ​Delivery Timeline: Any delivery schedule or “Estimated Time of Arrival” (ETA) is a direct agreement between the Customer and the Transporter. Gaadibuk does not guarantee these timelines.

​3. Passenger Travel & Personal Belongings

  • ​Lost & Found: In the case of car rentals or passenger trips, Gaadibuk is not responsible for any items or luggage left behind in the vehicle. Passengers must check the vehicle thoroughly before deboarding.
  • ​Service Execution: The quality of the ride and the conduct of the driver are managed by the respective transport agency or vehicle owner.

​4. Fulfillment of Leads/Bookings

  • ​Digital Delivery: Once a customer requests a service or pays for a lead/membership, the “Delivery” of our service is considered complete as soon as the contact details of the matching Transporter/Customer are shared via Web, SMS, or Email.
  • ​Activation Time: * Free Listings: Displayed within 1 business day after verification.
    • ​Paid Listings/Promotions: Activated within 24 hours of successful payment.

​5. Disclaimer of Liability

​Gaadibuk shall not be held accountable for:

  • ​Delay in transport due to traffic, weather, or vehicle breakdown.
  • ​Damage to goods due to improper handling by the transporter.
  • ​Any disputes regarding the “Bhaada” (Fare) once the trip has started.

​6. Refund & Cancellation

  • ​If you wish to cancel a paid membership or promotion, you must contact us within 14 days of the transaction. After 14 days, the amount is non-refundable.
  • ​Refunds for individual transport bookings must be settled directly with the Transporter as per their specific terms.